Privacy Policy

Patta Tea (hereinafter referred to as “we,” “us,” or “our shop”) establishes and complies with this Privacy Policy (hereinafter referred to as the “Policy”) regarding the personal information of customers collected through the services we provide.

1. Definition of Personal Information

“Personal Information” refers to information that can identify a specific individual, including name, address, telephone number, email address, purchase history, and other personally identifiable information.

2. Collection of Personal Information

When customers purchase products or contact us, we may collect information such as their name, address, telephone number, email address, shipping information, and information necessary for payment processing.

3. Purpose of Use of Personal Information

We use the personal information we collect for the following purposes:

  • Processing and shipping orders and communicating with customers regarding their purchases

  • Confirming order details and delivery information

  • Providing customer support and after-sales services

  • Analyzing information to improve our services and develop new products

  • Sending newsletters, promotional offers, and campaign information (with the customer’s consent)

  • Complying with applicable laws and regulations

4. Disclosure of Personal Information to Third Parties

We will not provide customers’ personal information to third parties except in the following circumstances:

  • When the customer has given consent

  • When disclosure is required by applicable laws or regulations

  • When necessary to protect the life, health, or property of an individual and obtaining the customer’s consent is difficult

  • When particularly necessary for improving public health or promoting the healthy development of children

  • When cooperation is required with a national or local government authority, or a party acting on its behalf, in carrying out duties prescribed by law

We use the systems provided by Shopify Inc., headquartered in Canada, to operate and manage our online store. As a result, customers’ personal information may be stored or processed through Shopify in Canada or other countries and may therefore be transferred outside Japan. Customers should be aware of and understand the possibility of such international transfers of personal information.